Tom Taormina

ISO 9001:2000: The business-focused implementer\'s guide Not just conformance: competitive advantage! Complete coverage of the newest requirements for customer focus and management involvement Includes leading-edge ISO 9001:2000 case study: Dell\'s Asset Recovery Business For companies seeking repeat or first-time certification The realist\'s guide to ISO 9001:2000: Transforming quality certification from "cost center" to "profit center"! In Implementing ISO 9001:2000, two of the world\'s leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. This book isn\'t about "mere conformance," it\'s about using ISO 9001:2000 to support your key strategic initiatives—and moving ISO...

Издательство: Prentice Hall Computer Books
Дата выхода: май 2000