Be My Guest TB
OHara
"Be My Guest" is for hotel employees at the elementary and lower-intermediate levels who need English for their work. The course focuses on everyday communicative situations so that hotel employees can understand and respond to the needs and requests of hotel guests during their stay. The course is also suitable for pre-service students. "Be My Guest" meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress. The 15 units deal with different work situations, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests` problems, writing short e-mails and letters,...
ISBN: 978-0-521-77688-2
Издательство:
Cambridge University Press
Дата выхода: сентябрь 2011