книги Бизнес Торговля Управление продажами, мерчандайзинг

Understanding services loyalty. An empirical exploration of theoretical structure in two service markets

Код 913211

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Аннотация к книге "Understanding services loyalty. An empirical exploration of theoretical structure in two service markets"

There has been a great deal of debate over the past 70 years about the construct of loyalty and how it is best measured. There has been no consistency. This has led to an untenable situation where marketers are disillusioned with loyalty and as a result they are shifting away from measuring and tracking loyalty. An important rationale for this work is to improve our understanding of loyalty by identifying what loyalty is and what it is not. A more insightful view of loyalty can help marketers...

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Издательство: Книга по требованию
Дата выхода: июль 2011
ISBN: 978-3-6391-2867-3
Объём: 256 страниц
Масса: 411 г
Размеры(высота, ширина, толщина), см: 23 x 16 x 2

Книга находится в категориях

Экономика Менеджмент (управление)

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