R. Revell

"Highly Recommended" is a popular elementary-level course for younger adult learners on hotel and catering courses in schools and colleges, or people training for a career in the hospitality sector. It provides the English needed for dealing with customers and colleagues in a variety of hotel and restaurant situations, such as: - taking bookings; - checking guests in and out; - dealing with enquiries and complaints; - explaining dishes; - taking payments. "Highly Recommended" New Edition has been extensively revised and updated to take account of changing practices and new technologies such as computerized reservation systems.

Издательство: Oxford University Press
Дата выхода: июнь 2007

Telephoning in English is for professionals or trainee professionals in business, commerce and administration who need to make and answer phone calls. It is suitable for learners at the intermediate and upper-intermediate levels, and can be used in class or for self-study. The emphasis is on developing and consolidating practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. Second edition This has been fully revised and updated to take into account the most important recent developments in the world of telecommunications. It has also been redesigned at a larger...

Издательство: Cambridge University Press
Дата выхода: апрель 2000