книги Бизнес Экономика

Society of Consumer Affairs Professionals in Business

Код 1130849

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Аннотация к книге "Society of Consumer Affairs Professionals in Business"

High Quality Content by WIKIPEDIA articles! Customer service is the provision of service to customers before, during and after a purchase. According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and...

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Издательство: Книга по требованию
Дата выхода: июль 2011
ISBN: 978-6-1322-5057-5
Объём: 84 страниц
Масса: 147 г
Размеры(высота, ширина, толщина), см: 23 x 16 x 1

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