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Effective Customer Care (Creating Success Series)

Код 1528535

  • ISBN: 978-0-7494-5997-0
  • август 2011
  • Kogan Page

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Аннотация к книге "Effective Customer Care (Creating Success Series)"

A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.

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Издательство: Kogan Page
Дата выхода: август 2011
ISBN: 978-0-7494-5997-0

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