James Taylor

Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions

James Taylor, Neil Raden

“Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick, accurate decisions on an industrialized scale, you need to read this book.”
Thomas H. Davenport, Professor, Babson College, Author of Competing on Analytics


The computer-based systems most organizations rely on to support their businesses are not very smart. Many of the business decisions these companies make tend to be hidden in systems that make poor decisions, or don’t make them at all. Further, most systems struggle to keep up with the pace of change.

The answer is not to implement newer, “intelligent” systems. The fact is that...